Front Desk & Operations Manager

Workloft by Jagora is seeking an organised, proactive and customer-focused Front Desk & Operations Manager to oversee the daily running of our coworking space. The successful candidate will manage client enquiries, bookings, payments, workspace readiness and general administrative operations.
Working Hours:
>Monday–Friday: 8:45 a.m.–5:00 p.m.
>Saturday: 8:45 a.m.–3:00 p.m.

>Welcome clients and visitors professionally.
>Respond to enquiries through WhatsApp, phone calls, email and walk-ins.
>Manage bookings for desks, private offices and meeting rooms.
>Explain Workloft’s services, packages and policies to prospective clients.
>Follow up on enquiries, outstanding payments and membership renewals.
>Receive payments and maintain accurate booking, payment and expense records.
>Ensure workspaces are clean, properly arranged and ready for clients.
>Monitor internet, electricity, equipment and other essential facilities.
>Coordinate cleaners, technicians, vendors and maintenance requests.
>Monitor office supplies, refreshments and inventory.
>Support workspace promotions and convert enquiries into bookings.
>Prepare regular operational and financial reports for management.
>Handle customer concerns and ensure clients have a positive experience.

>OND, HND or Bachelor’s degree in a relevant field.
>Previous experience in administration, customer service, hospitality, front desk or operations.
>Strong communication, organisation and multitasking skills.
>Good knowledge of Microsoft Office, Google Workspace and WhatsApp Business.
>Basic sales, payment-recording and reporting abilities.
>Honest, professional, proactive and able to work with minimal supervision.
>Must be punctual and available to work on-site in Jabi.
>Living in Jabi or within a reasonable commuting distance is an advantage.